Introduction These Terms and Conditions (“Terms”) govern your access to and use of the CoachNest.com website, its companion mobile or desktop applications, and all related application-programming interfaces (collectively, the “Services”). Coach Nest Inc., a corporation incorporated under the federal laws of Canada (“Coach Nest,” “we,” “our,” or “us”), provides a subscription platform that connects entrepreneurs and business professionals with certified coaches, delivers curriculum content, and measures development outcomes. By accessing or using any part of the Services, you (“Subscriber,” “you,” or “your”) acknowledge that you have read, understood, and agree to be legally bound by these Terms.
Agreement to Terms You accept these Terms when you (a) create an account, (b) click an “I Agree,” “Accept,” or similar button, (c) execute an order form or engagement letter that references these Terms, or (d) otherwise use the Services. If you register on behalf of a corporation, partnership, or other entity, you represent that you have authority to bind that entity; in such case, all references to “you” include that entity. If you do not agree to every provision herein, you must not use the Services.
Description of Services Subscription tiers may include:
Coach Matching – algorithm-driven pairing with vetted coaches based on industry, experience, and development focus.
Session Portal – secure scheduling, video conferencing, and messaging for individual or group coaching sessions.
Learning Library – on-demand lessons, playbooks, and tools covering leadership, finance, marketing, and operations.
Progress Analytics – dashboards that visualise goals, milestones, and feedback over time.
Community Events – invitations to peer round-tables, mastermind groups, and live Q&A panels.
Except during a scheduled coaching session expressly confirmed with a certified coach, the Services provide general educational information only; they do not constitute legal, accounting, therapeutic, or investment advice, and no fiduciary duty is created.
Subscriber Responsibilities You agree to:
supply accurate and current registration and billing information and update it promptly;
keep all usernames, passwords, and multi-factor credentials confidential and restrict access to authorised users;
follow community conduct rules and treat coaches and other participants respectfully;
ensure that any content you upload (assignments, questions, files) is lawful, non-infringing, and free of harmful code;
obtain professional advice before relying on coaching suggestions that could materially affect your finances, legal obligations, or mental health; and
notify us without undue delay of any suspected unauthorised use of, or security incident involving, your account.
Limitation of Liability To the fullest extent permitted by law, Coach Nest and its affiliates will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to the Services, even if advised of the possibility. Our aggregate liability for all claims under these Terms will not exceed the subscription fees you paid during the twelve (12) months immediately preceding the event giving rise to liability. Nothing in this section limits liability that cannot legally be limited, including liability for fraud or wilful misconduct.
Intellectual Property All software, course materials, coach profiles, trademarks, logos, and documentation incorporated in or generated by the Services are and remain the exclusive property of Coach Nest or its licensors and are protected by Canadian and international intellectual-property laws. Subject to continuous compliance with these Terms, you receive a non-exclusive, non-transferable, revocable licence to use the Services solely for your personal or internal business development. Except as permitted by mandatory law, you may not copy, modify, reverse-engineer, decompile, distribute, or create derivative works from any portion of the Services.
Governing Law and Jurisdiction These Terms are governed by, and construed in accordance with, the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be resolved exclusively in the courts located in Toronto, Ontario, and each party irrevocably submits to that jurisdiction.
Termination of Access We may suspend or terminate your access to the Services: (a) on thirty (30) days’ written notice if you materially breach these Terms and fail to cure within that period; (b) immediately if required by law, regulatory order, or court judgment; or (c) if you become insolvent or cease business. Upon termination, your right to use the Services ends, but Sections 5–7 and 9–11 survive. Provided all outstanding fees are paid, you will have thirty (30) days from the termination date to export your progress data using our standard tools.
Refund Policy
Subscription fees are billed in advance. You may cancel at any time; cancellation becomes effective at the end of the current billing cycle. If you cancel within fourteen (14) days of your initial purchase and have not completed more than one (1) coaching session, you may request a full refund. After that threshold—or after the fourteen-day period—fees are non-refundable except where consumer-protection legislation requires otherwise.
Changes to Terms We may update these Terms to reflect changes in law, industry standards, or product functionality. Updated Terms will be posted on our website with a revised “Effective Date.” Material changes will take effect thirty (30) days after posting; we will also notify active Subscribers by email or in-app notice. Your continued use of the Services after the effective date constitutes acceptance of the amended Terms.
Effective Date
These Terms and Conditions are effective as of 18 June 2025 and apply to all access to or use of the Services on or after that date.